Resolves complaints made by or for residents of long term care facilities.

Educates consumers and long term care providers about residents’ rights and good care practices.

Promotes community involvement through volunteer opportunities.

Provides information to the public on nursing homes and other long term care facilities and services, residents’ rights, and legislative and policy issues.

Advocates for residents’ rights and quality care in nursing homes, personal care, residential care and other long term care facilities.

Promotes the development of citizen organizations, family councils and resident councils.

Residents of any nursing home or assisted living facility

A family member or friend of a resident

Any administrator or employee with a concern about a resident at their facility

Any individual or citizen’s group interested in the welfare of residents

Individuals and families who are considering long term care placement

Violation of residents’ rights or dignity

Physical, verbal or mental abuse, deprivation of services necessary to maintain residents’ physical and mental health; or unreasonable confinement

Poor quality of care, including inadequate personal hygiene and slow response to requests for assistance.

Improper transfer or discharge of patient

Inappropriate use of chemical or physical restraints

Any resident concern about quality of care or quality of life